Delivery & Returns
We carefully prepare and pack every Echo Jewellery order so your jewellery arrives safely, beautifully and ready to wear or gift.
Order processing & dispatch
We prepare and pack each Echo Jewellery order with care before sending it with Royal Mail Tracked delivery.
Orders placed before 1pm Monday to Friday are usually dispatched the same working day. Orders placed after 1pm, over the weekend, on bank holidays, or during especially busy periods are usually dispatched the next working day.
Once your order has been dispatched, you will receive your Royal Mail tracking details so you can follow its journey.
We currently ship to UK addresses only.
Orders over £50 still have the option to pay for 1st class tracked service.
Packaging & Care
Every Echo Jewellery order is carefully prepared, packed and checked before it is sent. Your jewellery will be placed securely in its packaging, with extra padding and protection added where needed to help keep delicate pieces safe in transit.
We use sturdy cardboard postal boxes that are sealed carefully to help prevent opening, crushing or damage while your order is on its way. Whether you are ordering a piece for yourself or sending a thoughtful gift, we take care to make sure your jewellery arrives safely and beautifully presented.
We have multiple options for gift wrapping and packaging. If you are buying as a gift, we recommend looking at our packaging options to customise your gift for the recipient.
Return Policy
We hope you love your Echo Jewellery order, but if something is not quite right, you can request a return within 14 days of receiving your item.
To be eligible for a return, your jewellery must be:
- unworn
- undamaged
- clean and free from marks, perfume, make-up or signs of wear
- returned in its original packaging
- suitable for resale
Please take care when trying on your jewellery. We reserve the right to refuse a return, or reduce the refund amount, if an item is returned worn, damaged, marked, altered, missing packaging, or no longer in a condition suitable for resale.
How to request a return
To request a return, please contact us within 14 days of receiving your order with your order number and the item you would like to return.
Once your return has been approved, we will send you the return instructions. Please do not send items back without contacting us first, as this helps us process your return correctly.
Customers are responsible for return postage unless the item is faulty or incorrect. We recommend using a tracked postal service and keeping your proof of postage, as we cannot refund items that are lost on their way back to us.
Refunds
Once we have received and checked your returned item, we will process your refund to the original payment method.
Refunds are usually processed within 14 days of us receiving the returned item. Please allow a little extra time for your bank or payment provider to show the refund in your account.
If you return your full order under your cancellation rights, we will refund the cost of the item and the standard delivery charge. If you chose an upgraded delivery service, we will only refund up to the cost of our standard delivery option. Original delivery costs are not refunded for partial returns.
Earrings and pierced jewellery
For hygiene reasons, earrings and pierced jewellery can only be returned if they are unworn and returned with their original packaging intact.
We cannot accept returns of earrings or pierced jewellery that show signs of being worn, handled beyond trying on, damaged, marked, or returned without the original protective packaging.
Personalised and custom-made jewellery
Personalised, customised or made-to-order pieces cannot be returned unless they are faulty.
This includes jewellery made to a specific customer request, personalised designs, custom colour choices, altered fittings, or any item made especially for you.
Natural variation
Many Echo Jewellery pieces are made with real flowers, natural materials or individually finished details. Small variations in colour, flower placement, shape, texture or finish are part of the character of handmade and natural-material jewellery, and are not considered faults unless the item is damaged or not as described.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
We will review the problem and arrange a suitable solution, which may include a repair, replacement or refund depending on the situation.
This returns policy does not affect your statutory rights.